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If you are not satisfied with your purchase, we are here to help.

RETURNS

You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. 

 
EXCHANGE PROCESS

If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies. Your satisfaction is of the highest importance to us. We are happy to replace or exchange any items that we missed a mark on.

Please follow these instructions for return request:

  1. Take a photo of the problem
  2. Send an email with the subject line “Order # “YourOrderNumber” Replacement
    Request” to (support@valeriaandvalentina.com).

Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying
the product with the issue

Our support team will respond within 1 business day and return instructions will be provided. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original shipping address listed at the time the original order was placed.

 
REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) within a few days - depending on your bank. Refunds will not be granted if the customer ordered the incorrect color/quantity. 

If you require a change to your order, please email us as soon as possible and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.